Administering ELA auto-attendant

About this task

Setting up a subscriber as a auto-attendant and assiging it an extension of an Enhance-List allows a subscriber to call up this ELA auto-attendant and use the automated attendant menu.

Create an automated attendant menu to serve a specific purpose, for instance, guest-greetings, call-answer to ELA.

To set up the administer an ELA auto-attendant:

Procedure

  1. Under Messaging Administration, select Subscriber Management.
  2. Add a new subscriber.
  3. Under Permissions, in the Type field, select auto-attendant.
  4. In the Automated Attendant Menu section, for each button that a caller presses on the touch dial phone, provide the extension is treated in a specific manner.

    For instance, for Button 1, enter an ELA extension with treatment as Call Answer. When a subscriber calls the auto-attendant, the subscriber may listen to a voice recording explaining the functionality of each button on the touch dial phone. When the subscriber, presses 1 on the phone, the call transferred to the ELA extension and the caller can leave a call-answer message for the ELA extension. Subsequently, all the extensions part of that ELA list will receive that call-anwer message.

  5. Click Save.
Comments?
June 2014
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